About us – رسيل

رسيل ...

Raseel Debt Collection was founded by a group of national experts with an administrative legacy exceeding 35 years. The founder of Raseel Debt Collection worked in the government and banking sectors.

Contact Us

Contact Info

Mobile Number: 920031623

Contact Info

Email: info@raseelco.com

Contact Info

Address: Imam Ahmad bin Hanbal St - Al Manar District, Riyadh 14222, Kingdom of Saudi Arabia

Who Are We?

Raseel for Debt Collection

"Raseel for Debt Collection" was founded by a group of national talents who possess an administrative legacy spanning over 35 years. The founder of Raseel for Debt Collection worked in both the government and banking sectors, and also contributed to the establishment of several commercial companies. This led him to adopt a realistic and ambitious administrative methodology that takes into account quality standards and the creation of a motivating work environment for the entire team.

Our Vision

To be the first partner of our clients in debt collection operations inside and outside the Kingdom.

Our Mission

To act on behalf of our clients in carrying out all collection tasks and following up on their complexities and issues, and to achieve the highest levels of quality and excellence in debt collection.

Work Environment

We take pride in having a healthy and friendly work environment. We rely on our team to achieve excellence and quality performance, and we provide all their requirements that help them achieve rapid accomplishment.

Our Philosophy

Employing our accumulated administrative expertise to innovate the shortest paths and find the easiest solutions through engineering collection procedures and understanding client behavior patterns.

Numbers That Reflect Our Success

Extensive experience and results that reflect Raseel's commitment to providing professional and effective collection solutions.

35 +

Years of Experience

95 %+

Collection Success Rate

100 %

Commitment to Quality

20 +

Strategic Partners

500 +

Files Followed Up

Work Environment

We take pride in having a healthy and friendly work environment. We rely on our team to achieve excellence and quality performance, and we provide all their requirements that help them achieve rapid accomplishment.

Quality is Everyone's Responsibility

A Supportive and Positive Environment

Towards Excellence to Elevate Performance

Our Team is the Secret of Our Success

Our Values

At Raseel for Debt Collection, we are committed to a set of firmly established values that guide our daily behavior and are reflected in the quality of our performance and our sustainable results.

01

Development

Developing all personnel to qualify them for creative work.

02

Excellence

Excellence in performance through professional management of time and teamwork.

03

Innovation

Innovation in finding suitable and rapid solutions to the problems and complexities we face.

04

Professional Ethics

Maintaining professional ethics and performing tasks in accordance with internal policies and procedures that respect privacy and appreciation.

Suppliers and Shared Service Providers

To support our operational processes, we rely on a number of specialized suppliers and service providers, most notably:

01

Qo Telecommunications Company

Telecommunications services.

03

SMS Service Providers

SMS Service Providers

Sending notifications and messages to clients.

02

Elm Company

Subscription to the Naba service.

04

Ramadan Al-Hantoushi

Lawyers and Consultants

Key Tasks of the Department

Quality Management in Collection Operations

01

Performance Quality Assessment

Comprehensive assessment of collectors' performance and review of recorded calls. To ensure adherence to quality standards and achieve optimal results.
02

Call Review

Thorough review of collectors' interactions with clients. And verifying adherence to professional methods in communication and negotiation.
03

Compliance Measurement

Measuring the extent of team compliance with approved policies and procedures. And regulatory frameworks to ensure operations proceed according to regulations.

04

Monitoring Observations

Monitoring negative observations and identifying areas for improvement in operations. And addressing them immediately to enhance collection efficiency.
05

Report Preparation

Preparing comprehensive periodic reports on performance quality and indicators. And submitting them to senior management to support decision-making.
06

Improvement Plans

Developing continuous development and improvement plans to enhance operational efficiency. And achieve the highest levels of quality in debt collection.

Our Partners

We take pride in our partnerships with an elite group of leading institutions to build an integrated system of trust and excellence.

Suppliers

Partnerships that support the quality of our work.