Our Services – رسيل

رسيل ...

Raseel Debt Collection was founded by a group of national experts with an administrative legacy exceeding 35 years. The founder of Raseel Debt Collection worked in the government and banking sectors.

Contact Us

Contact Info

Mobile Number: 920031623

Contact Info

Email: info@raseelco.com

Contact Info

Address: Imam Ahmad bin Hanbal St - Al Manar District, Riyadh 14222, Kingdom of Saudi Arabia

Legal Department for Collection Operations

Raseel Debt Collection Office operates in partnership with highly competent and experienced lawyers in the legal and collection fields.
The aim is to provide integrated legal support for collection activities and enhance the effectiveness of the measures taken.

Providing Legal Consultations and Support to Collection Teams.

Reviewing Cases and Files Requiring Legal Intervention.

Following Up on Legal Procedures and Claims Related to Debts.

Supporting Collection Teams in Handling Delinquent and Complex Cases.

Ensuring Collection Procedures Comply with Applicable Laws and Regulations.

Developing Legal Procedures to Enhance Collection Efficiency and Protect Client and Entity Rights.

Key Tasks of the Department

Quality Management in Collection Operations

01

Performance Quality Assessment

Comprehensive assessment of collectors' performance and review of recorded calls. To ensure adherence to quality standards and achieve optimal results.
02

Call Review

Thorough review of collectors' interactions with clients. And verifying adherence to professional methods in communication and negotiation.
03

Compliance Measurement

Measuring the extent of team compliance with approved policies and procedures. And regulatory frameworks to ensure operations proceed according to regulations.

04

Monitoring Observations

Monitoring negative observations and identifying areas for improvement in operations. And addressing them immediately to enhance collection efficiency.
05

Report Preparation

Preparing comprehensive periodic reports on performance quality and indicators. And submitting them to senior management to support decision-making.
06

Improvement Plans

Developing continuous development and improvement plans to enhance operational efficiency. And achieve the highest levels of quality in debt collection.